Help and support

We hope you aren't having problems with Gifts In Action, but just in case you are, you're in the right place.

Why should I buy Gifts in Action?

Because Gifts in Action are very special presents. Each one you buy will help make the world a fairer place for its poorest people.

Closer to home, your friend or relative will receive a unique gift card that illustrates the type of work your donation might help make possible throughout the world.

You can read more about how easy it is to buy Gifts in Action and how you can help support ActionAid projects on our How does it work page.

How is my money spent? 

Our selection of unforgettable gifts represent some of the amazing ways in which we are helping to transform lives around the world - and we think your friends and family will love them!

Whether it's a chicken, goat, literacy classes or school books, the money raised from the gifts you buy is used to help people from Afghanistan to Zambia and everywhere in between.

We are flexible about how we use the money you donate because our approach to working with communities is collaborative. We listen to people, responding to their diverse needs. So if we find that a community in Bangladesh need more chickens and less mosquito nets - that's what we'll do. We hope you trust us to decide where and when we spend the money you've donated and that you enjoy seeing the different and exciting ways in which we help people who need it most.

Who is ActionAid?

Established in 1972, ActionAid is a leading international charity working in over 45 countries. We work with the poorest women and children in the world, changing their lives for good. You can read more about our work at

Your details are secure

ActionAid is concerned about security and makes every effort to ensure transaction processes are safe and that your personal information is secure.

ActionAid uses the secured SSL system (Secure Socket Layer) to encrypt all payment information.

Your account is password protected and nobody will have access to it but you. However, to ensure the security and protection of your personal information, we would advise you to use a secure and strong password.

Password security

  • Passwords are case sensitive and must be a minimum of six characters. Adding numbers or special characters will make it more difficult for others to guess.
  • If you are using a public computer (e.g. library, Internet cafe), always log out when you've finished using

Internet security

No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, ActionAid UK cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your details, we make our best effort to ensure their security on our systems.

Your personal data

We will retain your information for as long as you have an active relationship with ActionAid. If you cease to have an active relationship with us or request to receive no further contact, we may retain some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we don't accidentally duplicate information. 

Will my information ever go outside the UK?

In certain circumstances specific personal data may be shared with ActionAid members in different parts of the world to enable us to carry out our work, eg in order to enable the operation of the child sponsorship or Next Step programmes. This information does not include financial details and is only ever shared in this way for defined purposes.

ActionAid is aware that countries outside the European Union have differing approaches to data privacy laws, and that enforcement may not be as robust as it is within the European Union. We therefore take particular care if your data goes outside this area. 

Can you deliver my gift directly to the recipient?

Yes. We can also send your gift abroad or deliver multiple gifts to different addresses.

Can you deliver Gifts in Action abroad?

We can. Order quickly and easily online or call us free on 0800 085 8550 to make arrangements.

Returns policy

We very much hope you won't be. But if you aren't happy with your gift cards or if they are damaged, please call 01460 23 8047 to arrange a refund or replacement.

Delivery times

Your gift should be with you (or the recipient) before Christmas if you order by midday, 20th December if it is being delivered in the UK. For overseas delivery, please allow 10 days. If for any reason you encounter a problem, you can call us on 01460 23 8047.

If you are having a gift delivered in the UK and more than 8 working days have elapsed since your order, please call us on 01460 23 8047 and we will investigate. In the case of overseas delivery, please contact us on the same number if your gift does not arrive within 10 working days.

New gifts

Some gifts you might like

Here’s some inspiration to get you started…