Help and support

Help with our Gifts in Action charity gifts

Why should I buy Gifts in Action?

Because Gifts in Action are very special gifts with a difference. Each Gift in Action gift you buy will help make the world a fairer place for its poorest people.

Closer to home, your friend or relative will receive a beautiful gift card explaining their unique gift. You can preview the card on the product page on the Gifts in Action website.

You can read more about how easy it is to buy Gifts in Action and how you can help support ActionAid projects on our How does it work page.

How is my money spent? 

The products in our Gifts in Action range showcase just some of the ways we work with communities across the world to save lives and help them rebuild for the future. All of the gifts you see are taken from real life examples of our work and we think your friends and family will love them! When you buy a Gifts in Action gift, your donation will be allocated to one of three project areas - defined by the product category. Find out more.

Who is ActionAid?

ActionAid is an international charity that works with women and girls living in poverty.

Our dedicated local staff are ending violence against women and girls and helping change lives, for good. We won't stop until women and girls are out of danger, out of poverty and on track to create the future they want. You can read more about our work at

Your details are secure

ActionAid takes the care of your data very seriously and we use a combination of organisational and technological security measures to protect your personal information to the highest possible standards. This includes the use of secure servers, firewalls, virus & malware protection and secure socket layer (SSL) encryption.

We follow payment card industry (PCI) security compliance guidelines when processing credit card payments.

Unfortunately, the transmission of information using the internet is not completely secure. Although we will do our best to protect your personal data sent to us this way, we cannot guarantee the security of data transmitted to our site.

Password security

  • Passwords are case sensitive and must be a minimum of six characters. Adding numbers or special characters will make it more difficult for others to guess.
  • If you are using a public computer (e.g. library, Internet cafe), always log out when you've finished using

Your personal data

We take our data protection obligations extremely seriously. You can find more on how we handle data in our Privacy Policy.

Can you deliver my gift directly to the recipient?

Yes. And you can personalise the message online before it is sent.

Can you deliver Gifts in Action abroad?

We can. Order quickly and easily online or call us free on 0800 085 8550 to make arrangements.

Returns policy

We very much hope you won't be disappointed with your Gifts in Action. But if you aren't happy with your gift cards or if they are damaged, please call 01460 238 000 to arrange a refund or replacement.

Delivery times

Your order should be with you within 3-5 working days from the date of your order.

If you are having a gift delivered in the UK and it's more than 8 working days since your order, please call us on (+44) 01460 238 000 and we'll investigate. In the case of overseas delivery, please contact us on the same number if your gift does not arrive within 12 working days.

Still need help?

If you're having trouble ordering your gifts then simply call our friendly supporter contact team on 01460 238 000. Our lines are open Monday to Friday, 9am to 5.30pm and we can take your order over the phone or answer any further questions you may have.